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Joy_Keenan
Joy_Keenan Posts: 2 Newbie
in Support

Sometimes when I purchase extra moves, I am charged but do not receive them. The gold bars arrive, but I do not get the 5 extra moves. I have been reimbursed after contacting King, but it is still happening. The gold bars then just disappear.

 It is very frustrating 

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  • StuckInATree
    StuckInATree Posts: 4,755 Level 3
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    Have you got back in touch with them again to let them know that? If you're already in direct contact with them you should continue to do so.

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  • Joy_Keenan
    Joy_Keenan Posts: 2 Newbie
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    Have you got back in touch with them again to let them know that? If you're already in direct contact with them you should continue to do so.

    It is embarrassing, but I will. Thank you
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  • StuckInATree
    StuckInATree Posts: 4,755 Level 3
    edited March 2017
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    Have you got back in touch with them again to let them know that? If you're already in direct contact with them you should continue to do so.

    Don't worry there's nothing to be embarrassed about, it what they are there for :) tech issues can happen to anyone. If you have any problems getting back to them though just let me know and I'll see if I can get a moderator to look into it for you.
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