How do I get a refund for a purchase made but only partially received?

DCozzie

How do I receive a refund for a purchase made but only partially received? I spent a lot of money on the purchase so I'm pursuing.

Cezdiamond

Hi DCozzie- Thanks for posting on King Care. I am really sorry that you did not receive your full package, I can understand your disappointment. Let's make things right again :-)

I would like to check your account so I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen.

As soon as you get back to me we can get this sorted :-)

Have a sweet week!

DCozzie

Totally embarrassed. When I click on the envelope I see your message but don't see a way to reply.

Cezdiamond

Totally embarrassed. When I click on the envelope I see your message but don't see a way to reply.

Let me check this for you now :-)

Cezdiamond

@DCozzie- Can you reply now? Thanks! 

DCozzie

deniselaraine07@gmail.com is my email. I purchased the 99.00 package. I received the bars but zero boasters and zero extra time. I think it should have been 24 hours free.

Cezdiamond

I have sent a message to your game :-) Thanks