dexters contest stuck on calculating results

Ada-2

I won the Dexters contest and when I click to see my score and claim rewards it is stuck on 'one moment....calculating results' and just keeps spinning 

please help 

thanks!

Johnny_Ryall

Hello Ada,

Could you please run through the steps here as this should ensure the game runs as smooth as possible:

https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios

Kind regards,

Johnny

Johnny_Ryall

Hello Ada,

Could you please run through the steps here as this should ensure the game runs as smooth as possible:

https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios

Kind regards,

Johnny