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Arlene_Molinaro
Posts: 5
Level 1
in Support
Had same trouble yesterday but it loaded in mobile form. Won't load today "An Error Has Occurred. We are doing a best to fix it, please try in a moment" I went to King.com and played there but lags. I have firefox but tried to play on Internet Explorer but not up to date or something. Please let me know how to fix. Thanks. My level is in the 2400. I really enjoy playing.
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Answers
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Hi Arlene- Thanks for posting on King Care. I am very sorry that you have been experiencing a problem loading your games. I can understand your frustration. Let's get you back on track :-)
Please can you follow our troubleshooting steps here: https://care.king.com/en/bubble-witch-3-saga/candy-crush-jelly-saga-supported-browsers
Let me know how you get on :-)
Have a sweet week!
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I play Candy Crush Saga not Jelly. The link is to Jelly. I need help with Candy Crush Saga. It is the only game I play on King.com. Please help with the problems I am having using firefox.
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The troubleshooting steps are for all of our games :-) Thanks!I play Candy Crush Saga not Jelly. The link is to Jelly. I need help with Candy Crush Saga. It is the only game I play on King.com. Please help with the problems I am having using firefox.
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