Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

CC won't load on Facebook.

Had same trouble yesterday but it loaded in mobile form. Won't load today "An Error Has Occurred. We are doing a best to fix it, please try in a moment" I went to King.com and played there but lags. I have firefox but tried to play on Internet Explorer but not up to date or something. Please let me know how to fix. Thanks. My level is in the 2400. I really enjoy playing.

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Cezdiamond

I play Candy Crush Saga not Jelly. The link is to Jelly. I need help with Candy Crush Saga. It is the only game I play on King.com. Please help with the problems I am having using firefox.

The troubleshooting steps are for all of our games :-) Thanks!

Arlene_Molinaro

I play Candy Crush Saga not Jelly. The link is to Jelly. I need help with Candy Crush Saga. It is the only game I play on King.com. Please help with the problems I am having using firefox.

Cezdiamond

Hi Arlene- Thanks for posting on King Care. I am very sorry that you have been experiencing a problem loading your games. I can understand your frustration. Let's get you back on track :-)

Please can you follow our troubleshooting steps here: https://care.king.com/en/bubble-witch-3-saga/candy-crush-jelly-saga-supported-browsers

Let me know how you get on :-)

Have a sweet week!

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Accepted answers

All comments

Cezdiamond

Hi Arlene- Thanks for posting on King Care. I am very sorry that you have been experiencing a problem loading your games. I can understand your frustration. Let's get you back on track :-)

Please can you follow our troubleshooting steps here: https://care.king.com/en/bubble-witch-3-saga/candy-crush-jelly-saga-supported-browsers

Let me know how you get on :-)

Have a sweet week!

Arlene_Molinaro

I play Candy Crush Saga not Jelly. The link is to Jelly. I need help with Candy Crush Saga. It is the only game I play on King.com. Please help with the problems I am having using firefox.

Cezdiamond

I play Candy Crush Saga not Jelly. The link is to Jelly. I need help with Candy Crush Saga. It is the only game I play on King.com. Please help with the problems I am having using firefox.

The troubleshooting steps are for all of our games :-) Thanks!

Free bars
How to establish free bars and other
Güçlendirmelerim yok oldu
Bir sürü güçlendirici envanter vardı telefonum kapanıp açıldıktan sonra hepsi hesabımdan silinmiş buna bir çözüm yolu bulun
Weekly Contest
in my weekly contest it is not recording my progress. It says I have only won 5 levels this week and I’ve actually won like 7 episodes. I have played at least 150 levels this week. I am Nikki #8 on the list
Invisible awards
This is happening a lot. Anyone else?
Inventory/Boosters Lost - (Edited by CM: Under investigation)!
My inventory disappeared overnight Hundreds of boosters lost Back to square one !! Any ideas why and how to retrieve ?? Gutted !!

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Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
❓ Having issues and need help with your Candy Crush Saga? Start Here 😉
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…