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Loss of Boosters
blackberry1107
Posts: 1
Level 1
in Support
I have been having real problems with Candy Crush freezing on me while playing, while looking at messages, while requesting lives, etc. Someone recommended I install the update. There was no update so I uninstalled and then reinstalled. When I did, all the boosters I had recently purchased disappeared. I spent $15.99 on those boosters and had hardly used any. This is not fair.
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Answers
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Hi blackberry1107- Thanks for posting on King Care. I am really sorry that you have lost your boosters, I can understand your frustration. Please note that the boosters are saved to your device and not the game data, so you can use them when offline too. This does mean that any updates, crashes or device changes can cause these items to be lost.
Let's make things right again so that you can all enjoy your sweet adventures! I will send you a private message so that I can check your account, please click on the envelope icon in the top right hand corner of your screen.
As soon as you get back to me we can get this sorted :-)
Have a Candy Crushing week!
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