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Candy crush app updated today 06/04/17

mjrose103

Since app update today unable to enter top right hand corner where the cup and envelope to diamond path and extra life's are stored. When clicking on cup/envelope the game cuts out and takes me to my home page on iPad. Update number 1.97 and playing on a iPad iOS 9.3.5. RegardsM J ROSE

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Brenda_JJones

I play on iPad and I took have exactly the same problem I.e. When you click on the cup to get your lives, it just bombs straight out and goes back to home screen. First time it happen all I did was logout and log back in... and it did work for a day. But it's gone back to not working now. I've logged out and back in lots of times since, but still no luck.

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Brenda_JJones

the new update of the app 1.97.1 (released just yesterday) solved it to my iPhone.

Thank you Gina x

Brenda_JJones

Yes, new update fixed it. Thank you all... x

Rasha_Faramawy

Yes. The new update resolved it.

Gina-9

the new update of the app 1.97.1 (released just yesterday) solved it to my iPhone.

Brenda_JJones

Gina-9

Same issue here! iPhone 6 and 10.3.1 iOS. Deleting the game is not an option. I have 100 boosters and 800 lives in messages. Will they update it?

Rasha_Faramawy

Same issue since the update on April 7th using iPhone 6s Plus. I tried the troubleshooting solutions except deleting the game and none worked.

I don't want to delete the game to reinstall it and lose the lives and boosters.

Emi_Ly

I have the same issue on iPad and iPhone using iOS 10.3.1

Cezdiamond

Hi mjrose103- Thanks for posting on King Care. I am sorry that you have been experiencing a problem with loading your game. Please try our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios

Please also see our list of recommended devices to be sure that yours is fully compatible https://care.king.com/en/blossom-blast-saga/android-ios-recommended-devices

Let me know how you get on :-)

Have a sweet weekend!