Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Candy crush app updated today 06/04/17

Since app update today unable to enter top right hand corner where the cup and envelope to diamond path and extra life's are stored. When clicking on cup/envelope the game cuts out and takes me to my home page on iPad. Update number 1.97 and playing on a iPad iOS 9.3.5. RegardsM J ROSE

Accepted answers

I play on iPad and I took have exactly the same problem I.e. When you click on the cup to get your lives, it just bombs straight out and goes back to home screen. First time it happen all I did was logout and log back in... and it did work for a day. But it's gone back to not working now. I've logged out and back in lots of times since, but still no luck.

All comments

the new update of the app 1.97.1 (released just yesterday) solved it to my iPhone.

Thank you Gina x

Yes, new update fixed it. Thank you all... x

Yes. The new update resolved it.

the new update of the app 1.97.1 (released just yesterday) solved it to my iPhone.

I play on iPad and I took have exactly the same problem I.e. When you click on the cup to get your lives, it just bombs straight out and goes back to home screen. First time it happen all I did was logout and log back in... and it did work for a day. But it's gone back to not working now. I've logged out and back in lots of times since, but still no luck.

Same issue here! iPhone 6 and 10.3.1 iOS. Deleting the game is not an option. I have 100 boosters and 800 lives in messages. Will they update it?

Same issue since the update on April 7th using iPhone 6s Plus. I tried the troubleshooting solutions except deleting the game and none worked.

I don't want to delete the game to reinstall it and lose the lives and boosters.

I have the same issue on iPad and iPhone using iOS 10.3.1

Hi mjrose103- Thanks for posting on King Care. I am sorry that you have been experiencing a problem with loading your game. Please try our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios

Please also see our list of recommended devices to be sure that yours is fully compatible https://care.king.com/en/blossom-blast-saga/android-ios-recommended-devices

Let me know how you get on :-)

Have a sweet weekend!

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

I play on iPad and I took have exactly the same problem I.e. When you click on the cup to get your lives, it just bombs straight out and goes back to home screen. First time it happen all I did was logout and log back in... and it did work for a day. But it's gone back to not working now. I've logged out and back in lots of times since, but still no luck.

All comments

Hi mjrose103- Thanks for posting on King Care. I am sorry that you have been experiencing a problem with loading your game. Please try our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios

Please also see our list of recommended devices to be sure that yours is fully compatible https://care.king.com/en/blossom-blast-saga/android-ios-recommended-devices

Let me know how you get on :-)

Have a sweet weekend!

I have the same issue on iPad and iPhone using iOS 10.3.1

Same issue since the update on April 7th using iPhone 6s Plus. I tried the troubleshooting solutions except deleting the game and none worked.

I don't want to delete the game to reinstall it and lose the lives and boosters.

Same issue here! iPhone 6 and 10.3.1 iOS. Deleting the game is not an option. I have 100 boosters and 800 lives in messages. Will they update it?

I play on iPad and I took have exactly the same problem I.e. When you click on the cup to get your lives, it just bombs straight out and goes back to home screen. First time it happen all I did was logout and log back in... and it did work for a day. But it's gone back to not working now. I've logged out and back in lots of times since, but still no luck.

the new update of the app 1.97.1 (released just yesterday) solved it to my iPhone.

Yes. The new update resolved it.

Yes, new update fixed it. Thank you all... x

the new update of the app 1.97.1 (released just yesterday) solved it to my iPhone.

Thank you Gina x

Recover my progress level
Please recover my progress level after reset my phone
Pass 290
hi How I can pass level 290 It is so hard Please supporting me
Most of the time my game is disconnected
I play in iran and i should use vpn to conect and play, but most of the time my vpn is conect but my game is disconnecting. I am a old player and i am playing during 13 year and my level is 8434, i am iranian person not a government please let us to continue connection 🙏
Recover history and levels
I got a new phone and I've lost all of my history. I was on level 6,658. How do I get that back?
Why candy crush saga DIDN’T give my 30 gold bars after passing to 6200 on episode as usual **
where’s my 30 gold bars after passing to level 6200 I fill cheated

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Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
❓ Having issues and need help with your Candy Crush Saga? Start Here 😉
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…