Lost lives after following your instructions to resolve crashing

Dthreadgill

had a problem with app crashing after latest update on 4/6/17. Followed your instructions to delete app and reinstall.  I first synchronized with FB.  Well, after reinstalling app, it no longer crashes and I'm at the same level (1873) but I've now lost all my lives, gold bars & boosters!! I had over 800 lives, about 12 swaps, 80 something lollipop hammers and 245 gold bars.  Can you give them back to me???

Tony_Mc

Hi Dthreadgill,

Thank you for posting this here on King Care.

Saved up lives and boosters are locally saved in temporary datafiles on your device. Any update or reinstall of the game or the operating system of your device can affect those datafiles. 

Gold Bars do synchronise just like the levels as in your progress. 

I have sent you a private message regarding your account. You should be able to see it in your inbox here on King Care.

Kindest regards,

Tony - King Care Team