Lost everything

Question

Hi. In my  opinion a general problem occurred after the last update. When I wanted to use  my free lifes I was kicked off. Then I deleted and downloaded CCS again. But this time I saw that I lost all my free lifes ( nearly 900 ) and golden bricks and boosters. What can u do to help me ?

Mehmet-2 · Answer

Thank u so much for the answer. You are right about golden bars. But I lost All my lifes and boosters !

StuckInATree · Answer

You won't lose gold bars by deleting the game as they are synced along with progress. Messages containing lives and boosters on the other hand are only locally stored so of course you will wipe them if you reinstall the game, it literally say that in every troubleshooting out there. Anyway it sounds like you're not the only having issues with being kicked off when in the mailbox so keep an eye here: https://care.king.com/en/candy-crush-saga/what-happened-to-the-help-from-friends-envelope-in-the-right-hand-top-corner-of-game-when-i-open-th