Candy Crush Saga

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All You Need to Know About All Stars 2026

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Lost everything

Hi. In my opinion a general problem occurred after the last update. When I wanted to use my free lifes I was kicked off. Then I deleted and downloaded CCS again. But this time I saw that I lost all my free lifes ( nearly 900 ) and golden bricks and boosters. What can u do to help me ?

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Mehmet-2

Thank u so much for the answer. You are right about golden bars. But I lost All my lifes and boosters !

StuckInATree

You won't lose gold bars by deleting the game as they are synced along with progress. Messages containing lives and boosters on the other hand are only locally stored so of course you will wipe them if you reinstall the game, it literally say that in every troubleshooting out there. Anyway it sounds like you're not the only having issues with being kicked off when in the mailbox so keep an eye here: https://care.king.com/en/candy-crush-saga/what-happened-to-the-help-from-friends-envelope-in-the-right-hand-top-corner-of-game-when-i-open-th

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StuckInATree

Mehmet-2

Thank u so much for the answer. You are right about golden bars. But I lost All my lifes and boosters !

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Shop not Loading 13/03 - (Edited by CM: Under Investigation)!
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Booster wheel not working - Edited by CM: Fixed on version 1.323 Update your game!
Anyone else have an issue with the booster wheel not letting you spin? Mine says come back in xxx hours for the next spin, but the next spin never comes. I am so stuck on level 7280 and I need some booster help!!
Recent Crashes 2/21/26 - (Edited by CM: Reported to the Studio)!
Is anyone else’s games freezing and then crashing? The last few days my games are consistently freezing and crashing. Costing me gold bars and boosters. I have good internet service and am having the same problem using my data on my phone. update. Still having the same problem. My internet and my iphone 17 pro have not…