notifications button

Marilyn-3

Notifications and reload buttons not working as before. I have to exit the game and restart or refresh my browser to get or send lives. This just started a few weeks ago.

Tony_Mc

Hi Marilyn,

Thank you for posting this here on King Care.

First of all, try playing in another browser (e.g if you are using Internet Explorer, then try playing the game in Google Chrome, Mozilla Firefox or Opera). This will determine if your current browser is the cause of the issue.

You can download the browsers from the following links:

https://www.mozilla.org/en-US/firefox/new/

https://www.google.com/chrome/browser/desktop/

http://www.opera.com/computer

If you think that your regular browser might be the issue then please visit the following link https://www.whatismybrowser.com for help in clarifying whether there is anything that needs to be updated.  If so, simply click on the relevant section to update.

In addition to this, make sure that you clear the cache and that you do this on a regular basis.

http://www.wikihow.com/clear-your-Browser's-cookies

It's also a good idea to clear the cache from the Adobe Flash Player:

https://forums.adobe.com/message/4278569

I would also recommend closing all extra tabs and other programs whilst you play as these can often negatively impact the game performance.

Here is a useful video that will show you how to perform some of these steps:

https://www.youtube.com/watch?v=OESCE4Jj2tU

Following these steps in this thread will ensure that your browser is up to date and running smoothly so you can continue to play and enjoy your King games. 

Kindest regards,

Tony - King Care Team

Marilyn-3

Hi Marilyn,

Thank you for posting this here on King Care.

First of all, try playing in another browser (e.g if you are using Internet Explorer, then try playing the game in Google Chrome, Mozilla Firefox or Opera). This will determine if your current browser is the cause of the issue.

You can download the browsers from the following links:

https://www.mozilla.org/en-US/firefox/new/

https://www.google.com/chrome/browser/desktop/

http://www.opera.com/computer

If you think that your regular browser might be the issue then please visit the following link https://www.whatismybrowser.com for help in clarifying whether there is anything that needs to be updated.  If so, simply click on the relevant section to update.

In addition to this, make sure that you clear the cache and that you do this on a regular basis.

http://www.wikihow.com/clear-your-Browser's-cookies

It's also a good idea to clear the cache from the Adobe Flash Player:

https://forums.adobe.com/message/4278569

I would also recommend closing all extra tabs and other programs whilst you play as these can often negatively impact the game performance.

Here is a useful video that will show you how to perform some of these steps:

https://www.youtube.com/watch?v=OESCE4Jj2tU

Following these steps in this thread will ensure that your browser is up to date and running smoothly so you can continue to play and enjoy your King games. 

Kindest regards,

Tony - King Care Team

Tried all of these things and still not working