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Cannot sync candy crush soda and candy crush jelly with facebook

Anya_Kit
Anya_Kit Posts: 3

Level 1
in Support

I play these 2 games on mobile app. Few weeks ago, I upgraded my facebook app and changed password. Now, I cannot sync them with facebook even though I deleted them & reinstalled. 

Best Answer

  • KingsPinn
    KingsPinn Posts: 3,526
    Answer ✓

    If you changed your Facebook password then you need to change it in the mobile app and also your browser as well. Then you should be able to connect. 

Answers

  • KingsPinn
    KingsPinn Posts: 3,526
    Answer ✓

    If you changed your Facebook password then you need to change it in the mobile app and also your browser as well. Then you should be able to connect. 

  • Anya_Kit
    Anya_Kit Posts: 3

    Level 1

    I tried this way but I still cannot sync my games to my facebook. 

    Moreover, everytime I click "connect facebook" button, it errors and cannot play game.

  • KingsPinn
    KingsPinn Posts: 3,526

    Log out of everything and restart your phone before logging back in again. This should clear the memory.

  • Anya_Kit
    Anya_Kit Posts: 3

    Level 1

    Log out of everything and restart your phone before logging back in again. This should clear the memory.

    KingsPinn, thanks for your advice. I can fix it.

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