Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Hello,
First up, please check that your device is supported:
https://care.king.com/en/blossom-blast-saga/android-ios-recommended-devices
If so, then you can follow the troubleshooting steps here:
https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios
Kind regards,
Johnny