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unlink King account from Facebook
Michelle_Krueger
Posts: 2
Level 1
in Support
Hi, I have a FB account and a King.com account. My husband doesn't use FB and only has King account, which he logs into using only his e-mail address. ..but somehow our accounts are linked! I just started playing BW3 and logged via Facebook but it started the game at his current progress level. This is also happening on Candy Crush. How do I unlink his King account from my Facebook / King account?
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Answers
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Hi Michelle,
Thank you for contacting King Care! I'm sorry to hear the accounts have linked together. This has happened before and you'll need to follow the instructions in green in this link: https://care.king.com/en/candy-crush-saga/after-upload-of-new-version-of-candycrush-i-am-now-playing-on-my-mothers-account-on-my-iphone#entry_87055
I hope this works out for you,
Jilly
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Sorry. This did not work.When I go onto my PC and login at King.com with each of e-mail addresses, it has my name and icon in both. When I change one, the other is already changed when I logout and log back in. This tells me that the two King.com accounts are linked. and both are linked to my Facebook.!
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Yes, it certainly sounds like they're definitely linked. You did clear cache,browser history, in Safari right?
I will get a King moderator to help you once they come in. Because if it's still linked after following those steps, then I don't know what else to do. But I have confidence that our King Care team will get you back on track. It will not be until 1-2am eastern time. But you should have a message in the morning.
Thank you for your patience and just for the heck of it try those steps again ;-)
Jilly
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Hello.
As JillyJill mentions, please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this.
Kind regards,
Johnny
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Thank you for your assistance Johnny!
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Hey Michelle, as far as I know you can´t undo the synchronization of a Kingdom and a Facebook account.Sorry. This did not work.When I go onto my PC and login at King.com with each of e-mail addresses, it has my name and icon in both. When I change one, the other is already changed when I logout and log back in. This tells me that the two King.com accounts are linked. and both are linked to my Facebook.!
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