Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

box !

Jon-5

Dear MODERATOR

I just cannot believe this is my third message for the same question..

I have an issue and I just want to get an answer thats all..

I assume you are quite busy

But how much longer do I have to wait?

a box is appeard at the mainpage below the connect button called ' Unknown String Id '

I don't know what it is, a virus, a spam, or something like that.. I don't know..

All I know is this is related with the game and thats the reason why Im asking you...

I tried everything that I can.. 'update, reinstall..etc..'

But that box is still there.. this is really so annoying..

The game is freezing while Im playing...

So, please help me...

Regards...

Accepted answers

All comments

Jon-5

Hello Jan,
Thank you for the screenshot and don't worry, you didn't offend, I just wanted to let you know more about the site.
I passed the screenshot forward to the game studio and they advised that it will be changed in the next update so maybe next week. I'm glad that the translation worked though, hopefully it doesn't affect your game play.
Kind regards,
Johnny

Hello Johnny,I waited the next update as you said, and today I installed the new update..but nothing has changed. that box is still there..it still says 'connect to facebook to send and receive lives from your friends'its just not make sense.. I don't even understand why that box was appeared anyway...can you tell me is it a spam or a normal thing or something else?and can you speak with the game studio about how to fix this please...thank you.. Regards...

Jon-5

Hello Jan,
Thank you for the screenshot and don't worry, you didn't offend, I just wanted to let you know more about the site.
I passed the screenshot forward to the game studio and they advised that it will be changed in the next update so maybe next week. I'm glad that the translation worked though, hopefully it doesn't affect your game play.
Kind regards,
Johnny

Hi Johnny,Actually, the update is jast came up and unfortunately nothing has changed..that box is still there..And, that was the third update since that box..So, should I wait the next update or next week?btw, I'm really appreciate your answers.. thank you..Regards..

Jon-5

Hello Jan,
Welcome to the site. Just to give you a bit of info. This isn't a site where you post a question and you get an answer directly from King. There are moderators here like myself and we step in if required, however there is a search feature and other filters you can use to search for answers on the site. There is no timeframe as the site is made up of players like yourself.
In regards to the issue you have mentioned. Please post a screenshot as I will need this to report the issue to the game studio.
Thank you for your assistance.
Kind regards,
Johnny

Hi, I was triyng something to solve this and I changed the language and the text in the box has changed..Now it says 'Connect to Facebook to send and recieve life from your friends'Im not playing this game with facebook..So, maybe this will help.Regards...

Jon-5

Hello Jan,
Welcome to the site. Just to give you a bit of info. This isn't a site where you post a question and you get an answer directly from King. There are moderators here like myself and we step in if required, however there is a search feature and other filters you can use to search for answers on the site. There is no timeframe as the site is made up of players like yourself.
In regards to the issue you have mentioned. Please post a screenshot as I will need this to report the issue to the game studio.
Thank you for your assistance.
Kind regards,
Johnny

Hi Johnny Ryall,Im sorry if I offended you or any others, I didn't mean that..I'm just new here and I don't know how the system works thats all..And about that annoying box is really bothers me a lot..It just took all the fun away.. I don't even want to play anymore..Actually thats why I was impatient..Also, I alreay tried to search the solution on the site and I just got nothing..Some players have had smilar issue, but I couldn't get any solution about mine..So here is the screenshot..Iam wating for your answer and help.. thanks.Regards..

Johnny_Ryall

Hello Jan,

Thank you for the screenshot and don't worry, you didn't offend, I just wanted to let you know more about the site.

I passed the screenshot forward to the game studio and they advised that it will be changed in the next update so maybe next week. I'm glad that the translation worked though, hopefully it doesn't affect your game play.

Kind regards,

Johnny

Johnny_Ryall

Hello Jan,

Welcome to the site. Just to give you a bit of info. This isn't a site where you post a question and you get an answer directly from King. There are moderators here like myself and we step in if required, however there is a search feature and other filters you can use to search for answers on the site. There is no timeframe as the site is made up of players like yourself.

In regards to the issue you have mentioned. Please post a screenshot as I will need this to report the issue to the game studio.

Thank you for your assistance.

Kind regards,

Johnny

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

All comments

Johnny_Ryall

Hello Jan,

In regards to the issue you have mentioned. Please post a screenshot as I will need this to report the issue to the game studio.

Thank you for your assistance.

Kind regards,

Johnny

Johnny_Ryall

Hello Jan,

Thank you for the screenshot and don't worry, you didn't offend, I just wanted to let you know more about the site.

Kind regards,

Johnny

Jon-5

Hello Jan,
Welcome to the site. Just to give you a bit of info. This isn't a site where you post a question and you get an answer directly from King. There are moderators here like myself and we step in if required, however there is a search feature and other filters you can use to search for answers on the site. There is no timeframe as the site is made up of players like yourself.
In regards to the issue you have mentioned. Please post a screenshot as I will need this to report the issue to the game studio.
Thank you for your assistance.
Kind regards,
Johnny

Jon-5

Hello Jan,
Welcome to the site. Just to give you a bit of info. This isn't a site where you post a question and you get an answer directly from King. There are moderators here like myself and we step in if required, however there is a search feature and other filters you can use to search for answers on the site. There is no timeframe as the site is made up of players like yourself.
In regards to the issue you have mentioned. Please post a screenshot as I will need this to report the issue to the game studio.
Thank you for your assistance.
Kind regards,
Johnny

Jon-5

Hello Jan,
Thank you for the screenshot and don't worry, you didn't offend, I just wanted to let you know more about the site.
I passed the screenshot forward to the game studio and they advised that it will be changed in the next update so maybe next week. I'm glad that the translation worked though, hopefully it doesn't affect your game play.
Kind regards,
Johnny

Jon-5

Hello Jan,
Thank you for the screenshot and don't worry, you didn't offend, I just wanted to let you know more about the site.
I passed the screenshot forward to the game studio and they advised that it will be changed in the next update so maybe next week. I'm glad that the translation worked though, hopefully it doesn't affect your game play.
Kind regards,
Johnny

Music event disappeared
The event had 1 day left and just disappeared! I was so close to the finish. Make it right please. Also, you can't chat with the bot on the help center of the app on Android, the bottom screen function buttons cover the text field and you can't click on it to start typing.
Win Streak Disappeared
My win streak disappeared even though I didn’t lose a level. What happened?! I’m so disappointed as it was my longest streak yet!
Pay
How can I withdraw
Money
Did this app pay
Music event
If the musical event doesn’t work and they refund everyone’s coins, then none of us should play this game anymore because it’s a scam. And personally, I love playing Candy Crush and I spend a lot of money on it — I spend around $70 just to get 300 gold bars.

Welcome! 👋

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Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

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