I lost my progress

Stephane_C

I lost my progress when i switch my Iphone...can you help me to recover. Thanks!!!!!!!!!!

Johnny_Ryall

Hello.

Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this.

Kind regards,

Johnny

Johnny_Ryall

Hello.

Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this.

Kind regards,

Johnny

Stephane_C

Hi Johnny!!I receive your answer but i dont know how to send you the answerAnd i take Icloud from my old deviceIn the past, i use the same and it works...wy now not working...???

Johnny_Ryall

Hello,

Our games do not fully support the transfer of progress via iCloud.

I can restore your game but you will need to create a Kingdom account.

Open the app and in the bottom left corner tap the settings button. Tap the orange symbol and set up your account.

Let me know the email address that you use and also the level you were playing.

Kind regards,

Johnny

Stephane_C

Ok...perfect!!It's doneMy e-mail...scorbeil076@outlook.comAnd i was on level 540Thanks...i appreciate your help!!

Johnny_Ryall

Hello,

If you check your game, your progress has now been restored.

Stephane_C

Thanks!!!

pirbett

I lost my progress, because I bought e new phone, and I didn't save my level earlier. Can you  help me? (my player's name's bibi25)

Johnny_Ryall

Hello Pirbett.

Please also check your King Care inbox, as I have sent you a message about this.

Kind regards,

Johnny

Maria_Fitchen

This has also happened to me!

Johnny_Ryall

This has also happened to me!

Hello.Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this.Kind regards,Johnny