Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Hello Hluliey,
Thank you for contacting King Care! Have you played it through facebook or king.com? If you log into your Facebook account your progress for all king games should be restored, the same goes for playing on king.com. Also, if you reset your phone you'll have go to your play store and install the games again, and then login to your accounts.
Hope this helps!
Jilly