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Candy crush not working for about a week now even though I have done everything you suggested.

VickieAnne

It lets me play a level then totally freezes. I play on FB Gameroom, it won't load at all on Facebook. Please fix the problem

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VickieAnne

Yes, I have tried all of these steps. I have also uninstalled Gameroom and re=installed it. It won't load at all on Facebook. All other games work on Gameroom. Thank you

Has been fixed. Thanks for the help.

VickieAnne

Could you please confirm if this is similar to the image that you see:
https://i.stack.imgur.com/CLk8s.png
This is generally a network error. Have you had any other issues with your internet?

My son came in and did a whole thing with my internet, sorry to say I don't know exactly what he did, but the game is now fixed on Gameroom and Facebook. But on Windows it still shows no backgound. I play by moving the candies on a black background. I did just see an answer to that question so I will try that. Thanks for the help.

Johnny_Ryall

Could you please confirm if this is similar to the image that you see:

https://i.stack.imgur.com/CLk8s.png

This is generally a network error. Have you had any other issues with your internet?

VickieAnne

At the bottom of the page it has a square frowny face and says candycrush.king.com took too long to load. Cannot refresh, It just isn't working on my computer at all. It seems to work on my phone. And through windows except there is no graphics, just moving candy on a black screen. I followed the directions to fix that too and didn't work. Thanks for you answers to my questions but nothing seems to be helping. I am having withdrawels. I am on level 2388.

Johnny_Ryall

Hello,

There are no issues with the game from our side of things. In regards to 'Gameroom', this is a Facebook feature so not something I can help with. Do you get any kind of error message when the game is not loading?

VickieAnne

Yes, I have tried all of these steps. I have also uninstalled Gameroom and re=installed it. It won't load at all on Facebook. All other games work on Gameroom. Thank you

Johnny_Ryall

Hello Vickie,

Could you please confirm that you have followed all of the steps here:

https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out

Thank you,

Johnny