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I have an account with facebook and i also play on my iphone 6. Not sure what happened however my ip

lilvic
lilvic Posts: 1

Level 1

I have an account with Facebook and i also play on my iPhone 6. Not sure what happened however my iPhone and Facebook levels are different. I know at one point a king account was created and now that is all my iPhone account will play with. Meaning i can connect to Facebook and it will say progress is synced from Facebook, but that is not the case. I cant see my friends list on iPhone or send and receive. From what i have read it seems that the Facebook candy crush progress cant be deleted. So i need to find a way to delete the King account that my phone seems to be picking up, and then remove candy crush all together from my iPhone and start fresh. Please let me know if there is a way to do this. I'm very frustrated and its not fun playing against avatars, i want to play with my Facebook friends.

Thank You,

Vicki Stevens

Answers

  • Johnny_Ryall
    Johnny_Ryall Posts: 3,725

    Hello,

    If you go to the app settings (bottom left of the map screen) then in the menu you will see the Kingdom icon where you can log out. If you then delete the app and restart, this will mean you can start the process of logging in with your Facebook account again.

    Please note that deleting the app will remove all boosters and stored messages from your game.

    Kind regards,

    Johnny

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