Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

treasure chests

Dear King. I'm not da kind of person who keeps on moaning. But lately candy crush saga isn't much fun. There have been many issues and da biggest one is everytime I pass certain levels with treasures I don't get anything. Could u tell me what the issue is? THX

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JillyJill

You're welcome Jimmy. I understand that, but thought it may help them boost the game studio to fix this issue. Because this issue was happening with both games at the same time. So I thought they were using this thread as a base for both games. I'll see if I can find the one for CC, if there is one. I hope that helps! Also, just checked on the latest update for the CC treasure box issue, apparently it cannot be fixed and they are compensating players with boosters and/or gold bars. I'll make sure to forward you on to them as to get your cempensation.

Jilly

Jimmy_Malik

Thx. But the link u gave is for cc soda. Or is the treasure issue on all cc games?

JillyJill

Hi Jimmy Malik,

Thank you for contacting King Care! Can you please post this issue under this thread here: https://care.king.com/en/candy-crush-soda-saga/cant-collect-gift-boxes-when-pass-a-level#entry_101894

They say that it has been fixed but it is still affecting a lot of players, please post your information there so you're accounted for and they may compensate you and know that there is still an issue!

Thanks,

Jilly

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Accepted answers

All comments

JillyJill

Hi Jimmy Malik,

Thank you for contacting King Care! Can you please post this issue under this thread here: https://care.king.com/en/candy-crush-soda-saga/cant-collect-gift-boxes-when-pass-a-level#entry_101894

Thanks,

Jilly

Jimmy_Malik

Thx. But the link u gave is for cc soda. Or is the treasure issue on all cc games?

JillyJill

Jilly

Why don't I have ads for moves or goldbars
its not fair for some players to not have a feature that other players have please make an update that makes the game the same for all accounts my id 1548936986
Inventory/Boosters Lost - (Edited by CM: Under investigation)!
My inventory disappeared overnight Hundreds of boosters lost Back to square one !! Any ideas why and how to retrieve ?? Gutted !!
Most of the time my game is disconnected
I play in iran and i should use vpn to conect and play, but most of the time my vpn is conect but my game is disconnecting. I am a old player and i am playing during 13 year and my level is 8434, i am iranian person not a government please let us to continue connection 🙏
My entire inventory is gone!
What happened to my inventory?? I had over 1,000 candy bombs, over 250 candy hammers, 120 fish and more stuff. Now it's all gone. Why? I'm on the same device as always. It took me years to build up my inventory. Someone help please.
How i get my reward?
Pins collection i finish it I didn't received my reward.

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Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
❓ Having issues and need help with your Candy Crush Saga? Start Here 😉
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…