I was on level 300 something and have started back at 140. I want my levels back!

Aileen_Wierschke

I was on level 300 something and have started back at 140. I want my levels back!

Johnny_Ryall

Hello,

Thank you for your post.

I have checked your game account and your game progress is saved and it is still available. You only need to go into the app and reconnect to the relevant Facebook/Kingdom account and your progress will return.

To reconnect with Facebook please make sure first that you are logged in to the right account within the Facebook app/browser. Then on the home screen for Candy Crush. Tap to connect.

To reconnect to Kingdom. Go to the game settings (bottom left) and tap the orange Kingdom icon. Here you can input your credentials.

I hope this information helps.

Kind regards,

Johnny

Aileen_Wierschke

I cannot see any of this stuff on my fb Candy Crush I guess I am done with it

Johnny_Ryall

Please check your game again now to see if your progress is correct.

Thank you,

Johnny

Aileen_Wierschke

Yes, I am now back at level 370.  Thank you very much!