Sugar drop box blank when reaching correct number

Joy_Smith

I have just recently received the new version of candy crush on my pc, really don't care for it, but main problem is when playing for sugar drops I am not receiving rewards for the correct number I have reached, either blank rewards or doesn't come up at all, please help, I love playing this game and the rewards really help.  Thanks!

Johnny_Ryall

Hello Joy,

I'm sorry to hear that this is happening.

With the transition to HTML 5 its possible that some functions in the game will not work right now.

I can only recommend that you follow the steps here to see if they help to resolve the issue:

https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out

Kind regards,

Johnny