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Why change Candy Crush? It now takes 10 times as long to load and sometimes won't load at all.
Charlie_Studard
Posts: 2
Level 1
in Support
I was a daily player for a long time. I definitely do not have the patience to wait 5 minutes for a game to load or have to continually refresh. You have not sped up the process as claimed, if anything the process has been retarded. I never understood why when something is working fine with no complaints, someone arbitrarily decides it needs to be changed under the guise of improvement. You should have left it as was (flash based). You have ruined it and lost a third of your player base. I don't know what the real reason of this HTML5 is, however I definitely know it is not an improvement.
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Answers
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Hi Charlie- Thanks for posting on King Care. I am very sorry that you have been experiencing a problem with the slowness of Candy Crush Saga on your desktop. I can understand your frustration. Let's get you back on track :-)
Please can you follow our troubleshooting steps here: https://care.king.com/en/bubble-witch-3-saga/candy-crush-jelly-saga-supported-browsers
Let me know how you get on :-)
Have a sweet week!
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