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candy crush progress lost

Bobby_HY
Bobby_HY Posts: 4

Level 1
in Support

Been waiting over four weeks for a response. Is this site even active??? Lost all of my progress because my account was incorrectly closed by Facebook. I opened a new account. Is there anyway to sync it and get my progress back?

Answers

  • JillyJill
    JillyJill Posts: 976

    Hi Bobby HY,

    Thank you for contacting King Care!  When you say your account was incorrectly closed by Facebook, do you mean that Facebook account closed or deactivated? If so you'd have to reactivate that first FB account, sign into CC and then I'll see where we can go from there to get you back on track with your new Facebook, if that's the issue. Also, you can try logging in at king.com to see if you have an account there and then sync your progress with your new Facebook. But first we have to figure out how this 1st FB account closed.

    Thank you, 

    Jilly 

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