iOS Candy Crush Saga app crashes

speedy_koala

Since last update, app crashes at the loading screen. Has been doing this for 3 days - have lost my progress on daily prizes. Still getting reminder about events, but I can't load the app. No new updates are waiting. How do I fix this?

Cezdiamond

Hi speedy_koala  Thanks for posting on King Care. I am sorry that you have been experiencing a problem with your game on your iPhone. Please try our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios

It is possible that you may be playing on an older device, please see this thread for more information- https://care.king.com/en/bubble-witch-2-saga/problems-with-your-games-crashing-loading-on-certain-ios-devices

Let me know how you get on :-)

Have a sweet week! 

speedy_koala

I have an iphone7 with the most updated IOS available. Tried all of your suggested fixes, with no success. Deleted and reloaded the app - and now it crashes when I try to connect to Facebook to get back to my saved progress point. Any other suggestions? 

Cezdiamond

I have an iphone7 with the most updated IOS available. Tried all of your suggested fixes, with no success. Deleted and reloaded the app - and now it crashes when I try to connect to Facebook to get back to my saved progress point. Any other suggestions? 

Thanks for letting us know, I will pass this feedback on to be looked at.

speedy_koala

I have an iphone7 with the most updated IOS available. Tried all of your suggested fixes, with no success. Deleted and reloaded the app - and now it crashes when I try to connect to Facebook to get back to my saved progress point. Any other suggestions? 

A new update of Candy Crush was released last night - the new update seems to function better now. Thanks!