About 2 weeks ago CC stopped loading on my iphone

Tony_Rowe

i do not have facebook and so my game is not linked with a fb account. about 2 weeks ago my CC stopped loading and i cant play... what can i do?  

Cezdiamond

Hi Tony-  Thanks for posting on King Care. I am sorry that you have been experiencing a problem with your iPhone loading. Please try our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios

It is possible that you may be playing on an older device, please see this thread for more information- https://care.king.com/en/bubble-witch-2-saga/problems-with-your-games-crashing-loading-on-certain-ios-devices

Let me know how you get on :-)

Have a sweet Sunday! 

Tony_Rowe

Hi Tony-  Thanks for posting on King Care. I am sorry that you have been experiencing a problem with your iPhone loading. Please try our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios

It is possible that you may be playing on an older device, please see this thread for more information- https://care.king.com/en/bubble-witch-2-saga/problems-with-your-games-crashing-loading-on-certain-ios-devices

Let me know how you get on :-)

Have a sweet Sunday! 

Hii am using an iphone 5 - running ios 10.3.1i tried all the other things you mentioned and it didn't worki don't want to loose my levels

Tony_Rowe

Hi Tony-  Thanks for posting on King Care. I am sorry that you have been experiencing a problem with your iPhone loading. Please try our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios

It is possible that you may be playing on an older device, please see this thread for more information- https://care.king.com/en/bubble-witch-2-saga/problems-with-your-games-crashing-loading-on-certain-ios-devices

Let me know how you get on :-)

Have a sweet Sunday! 

any one else have any ideas?