i am back to level 1 all over a sudden!!!! im level 1194 please help!!

Hana_Rimawi

yesterday i opened candy crush like any other day to play. and all of the sudden i found my self back to level 1. i was level 1194. then i opened my computer and opened facebook. i launched the game on my computer, and i found my original level (1194) but i cant get it on my phone. please someone help asap I DO NOT WANT TO RESTART it took me ages

Cezdiamond

Hi Hana- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen.

As soon as you get back to me we can get this sorted :-)

Have a sweet week! 

Cezdiamond

Hi Hana- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen.

As soon as you get back to me we can get this sorted :-)

Have a sweet week!