iOS Levels Out of Sync

Carrie_Linerode

Hello,  About three weeks ago my levels stopped syncing and the app won't open at all on my iPhone 7.

iPhone 7 - click icon, orange screen with logo, banner appears with a fact and then it's back to my home screen.  I also tried this with the phone in airplane mode thinking that it is crashing calling to fb to check what level that i am on. Same result.

Safari - level 2438,  iPhone6 - level 2438,  iPad 2 Air - level 2447, iPad Pro 2410

I just double checked that I am on the latest release on all devices (may 2, 2017). I am also sure that I am connected to fb because the gold bar count on all devices is the same

Thanks for any advice, cll

JillyJill

Hi Carrie,

Thank you for contacting King Care! I hope this thread helps you because it's relative to your issue: https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-ios

Hope it helps you! 

Jilly 

Carrie_Linerode

I did the following per the directions.  Sing out of Facebook, unhook Candy Crush from Facebook.  Kill all apps, restart.  Open Facebook, sign in, open Candy Crush.  Still int he same place as before. The only device with an available cellular connection is the iPhone 7.  It is on wifi and the app won't start on that device even in airplane mode.

JillyJill

Okay Carrie, I will get a King Care Moderator to assist you as they are able to look into your account and do magic from behind the scenes, however, they are not in right now, but you should have a message by tomorrow. 

Thank you for your patience, 

Jilly 

JillyJill

In the meantime you can also try these threads...

https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out

https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios

Jilly

Carrie_Linerode

I played levels on each device to get them all out of sync and repeated the above process and the devices are still out of sync.

Carrie_Linerode

This is still a problem.  As I progress on my iPhone, subsequent devices are 10 levels behind.

Tony_Mc

Hi Carrie Linerode & JillyJill,

Thank you both for posting and commenting here on King Care :-)

@Carrie: I'm sorry you're having this issue on your iOS devices.

I have sent you a private message regarding your account. You should be able to see it in your inbox here on King Care.

Kindest regards,

Tony - King Care Team