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Candy Crush Saga crashes on the loading screen every time I try and open the app. It has been going on for weeks. I tried updating everything, restarting my phone, and deleting and reinstalling the app. Nothing has worked.
Hello Ellie,
Thank you for the further information. There are no known issues with the app right now in regards to it crashing.
I can only recommend deleting the app and reinstalling to make sure you have the latest version. Maybe troubleshoot your device.
I hope you are able to resolve the issue.
Kind regards,
Johnny
Hello.
Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this.
Hello Ellie,Thank you for the further information. There are no known issues with the app right now in regards to it crashing.I can only recommend deleting the app and reinstalling to make sure you have the latest version. Maybe troubleshoot your device.I hope you are able to resolve the issue.Kind regards,Johnny
Deleting it and reinstalling it fixed the issue, however I had to lose all of my bonuses in the process. This problem started after the last update in April and I think it is NOT OK that I was forced to lose all of my bonuses because the Candy Crush team caused this problem. I would like some of those bonuses back as compensation.
Everything else is closer and I'm playing on my phone so idk how to figure RAM or if it factors in at all, but I have over 12GB of memory left on my phone.
Can you please make sure that all other apps are closed when you play and that you have sufficient memory and Ram available to play. Check this and let me know if you need further help.
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Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
