I have reached a treasure chest level. The chest is sitting on top of the button, and will not open.

Della_Monk

I have reached a treasure chest level. The chest is sitting on top of the level button, which I cannot reach to play.

Cezdiamond

Hi Della- Thanks for posting on King Care. I am sorry that you have been experiencing this problem with your game. I can understand your frustration as we all love some sweet treats!

Please could you try our troubleshooting steps here to see if they help to resolve the problem? 

https://care.king.com/en/bubble-witch-3-saga/candy-crush-jelly-saga-supported-browsers 

Let me know how you get on :-) 

Have a sweet week!