Lost Progress

Bug

I was at level 1479 on my phone with no Facebook connection. After connecting to Facebook, I lost all progress, back to level 1. Even after disconnecting from FB, I'm still at level 1. My Candy Crush Saga User ID according to Facebook is 1012862278844132. It is possible that my initial Facebook signin was under a different ID than I'm currently connected to. Mark Hawk was apparently looking into it but he has not responded in over a week.

Thanks

Cezdiamond

Hi there- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen.

As soon as you get back to me we can get this sorted :-)

Have a lovely week! 

Bug

Hi there- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen.

As soon as you get back to me we can get this sorted :-)

Have a lovely week! 

Hi but I don't see any private message from you.

Bug

Hi Cezdiamond. I do not see any private message from you.

Cezdiamond

Hi Bug- Please check and see if you can see an envelope on King Care next to your profile icon. 

Cezdiamond

Hi Cezdiamond. I do not see any private message from you.

Hi Bug- Please check and see if you can see an envelope on King Care next to your profile icon.