Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
⛔ Connection Issues All Games - More info HERE
New Year - New device? 📱 Check out how to sync it! Android 🤖 | Apple 🍏
New Year - New device? 📱 Check out how to sync it! Android 🤖 | Apple 🍏
Anyone persistantly experience bluescreen when playing this game recently
Зигфрид_Ван_2519
Posts: 18
Level 1
in Support
Win7 (amd64), i7-860, nVidia GT220, 16GB Ram. Using Firefox/Chrome. All software are up to date.
Starting from May06, bluescreen appeared several times. Only when playing CandyCrushSaga, never appeared using other programs, never before. Debug information point to dxgkrnl.sys (DirectX driver) Error codes: 0x000003b, 0x000001e.
Does anyone experience same issue?
0
Answers
-
Hi there- Thanks for posting on King Care. I am very sorry that you have been experiencing a problem loading your games. I can understand your frustration. Let's get you back on track :-)
Please can you follow our troubleshooting steps here: https://care.king.com/en/bubble-witch-3-saga/candy-crush-jelly-saga-supported-browsers
Let me know how you get on :-)
Have a sweet week!
0
