Anyone persistantly experience bluescreen when playing this game recently

Зигфрид_Ван_2519

Win7 (amd64), i7-860, nVidia GT220, 16GB Ram. Using Firefox/Chrome. All software are up to date.

Starting from May06, bluescreen appeared several times. Only when playing CandyCrushSaga, never appeared using other programs, never before. Debug information point to dxgkrnl.sys (DirectX driver) Error codes: 0x000003b, 0x000001e.

Does anyone experience same issue?

Cezdiamond

Hi there- Thanks for posting on King Care. I am very sorry that you have been experiencing a problem loading your games. I can understand your frustration. Let's get you back on track :-)

Please can you follow our troubleshooting steps here: https://care.king.com/en/bubble-witch-3-saga/candy-crush-jelly-saga-supported-browsers

Let me know how you get on :-)

Have a sweet week! 

Cezdiamond

Hi there- Thanks for posting on King Care. I am very sorry that you have been experiencing a problem loading your games. I can understand your frustration. Let's get you back on track :-)

Please can you follow our troubleshooting steps here: https://care.king.com/en/bubble-witch-3-saga/candy-crush-jelly-saga-supported-browsers

Let me know how you get on :-)

Have a sweet week!