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for two weeks i have a black area and the game is starting very slowly. so i don't can Play. please help me
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Hi Renate!
I suggest you try the following steps:
1) Try a force refresh of the page - hold down CTRL and press F5 to refresh the page.
2) Try emptying the browser cache - please see this page: http://www.refreshyourcache.com/
3) Try the game in another browser - for instance Google Chrome or Firefox
4) Make sure you have other tabs closed
5) Try disabling any plugins and extensions in your browser
6) Check if your Antivirus and/or Firewall settings is affecting the game
Also I suggest you try the game on King.com. Please follow this step by step instruction on how to sync your game progress between Facebook and King.com:
1) Go to King.com and login, then click on settings (cog wheel, top right corner of screen)
2) Choose Account
3) Enter your password
4) Click on Synchronizing/ Connect to Facebook
5) Click on the two arrows to initiate the sync
You can aloso see the steps here: https://care.king.com/en/candy-crush-saga/how-can-i-transfer-my-progress-from-facebook-to-the-king-website
Once done your progress is synchronized and you should now be able to play and progress without any issues.
Hi Renate!I suggest you try the following steps:1) Try a force refresh of the page - hold down CTRL and press F5 to refresh the page.2) Try emptying the browser cache - please see this page: http://www.refreshyourcache.com/ 3) Try the game in another browser - for instance Google Chrome or Firefox4) Make sure you have other tabs closed5) Try disabling any plugins and extensions in your browser6) Check if your Antivirus and/or Firewall settings is affecting the gameAlso I suggest you try the game on King.com. Please follow this step by step instruction on how to sync your game progress between Facebook and King.com:1) Go to King.com and login, then click on settings (cog wheel, top right corner of screen)2) Choose Account3) Enter your password4) Click on Synchronizing/ Connect to Facebook5) Click on the two arrows to initiate the syncYou can aloso see the steps here: https://care.king.com/en/candy-crush-saga/how-can-i-transfer-my-progress-from-facebook-to-the-king-website Once done your progress is synchronized and you should now be able to play and progress without any issues.
