Hi. How can i come back to the old version?

Question

for two weeks i have a black area and the game is starting very slowly. so i don't can Play. please help me

Wunderbaum · Accepted Answer

Hi Renate!

I suggest you try the following steps:

1) Try a force refresh of the page - hold down CTRL and press F5 to refresh the page.

2) Try emptying the browser cache - please see this page: http://www.refreshyourcache.com/

3) Try the game in another browser - for instance Google Chrome or Firefox

4) Make sure you have other tabs closed

5) Try disabling any plugins and extensions in your browser

6) Check if your Antivirus and/or Firewall settings is affecting the game

Also I suggest you try the game on King.com. Please follow this step by step instruction on how to sync your game progress between Facebook and King.com:

1) Go to King.com and login, then click on settings (cog wheel, top right corner of screen)

2) Choose Account

3) Enter your password

4) Click on Synchronizing/ Connect to Facebook

5) Click on the two arrows to initiate the sync

You can aloso see the steps here: https://care.king.com/en/candy-crush-saga/how-can-i-transfer-my-progress-from-facebook-to-the-king-website

Once done your progress is synchronized and you should now be able to play and progress without any issues.