Missing purchased items after getting a new phone.

Scott_H

I purchased 2 bonus packs that included gold and bonus items. One on May 20 for $6.99 and one on May 10 for $1.99. When I switched phones my gold total dropped to 30 and all of my boosters disappeared.  I understand that all of my earned boosters don't transfer, but I am requesting my purchased items to be restored.

Cezdiamond

Hi Scott H- Thanks for posting on King Care. I am sorry that you have lost some of your hard earned boosters, I can understand your disappointment. 

Let's make things right again so that you can all enjoy your sweet adventures! I will send you a private message so that I can check your account, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted :-)

Have a Candy Crushing week!