Crash before collect 6 hours

buabutt

I won 6 hours of play but Candy Crush crashed before I could collect it. When I logged back in it was gone. Can I get those hours?

Cezdiamond

Hi there- Thanks for posting on King Care. I am sorry that you have been experiencing a problem with your device crashing. Please try our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-android

Please also see our list of recommended devices to be sure that yours is fully compatible https://care.king.com/en/blossom-blast-saga/android-ios-recommended-devices

Let me know how you get on :-) 

Have a sweet week!