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Lost all progress on new phone - Moderator, please HELP

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Chachi-3
Chachi-3 Posts: 3 Newbie
in Support

I downloaded the CC app on my new phone because I couldn't get it to transfer.  I signed in with the email I used to back up my account, and it still took me back to level 1.  I was on level 1137!  PLEASE HELP!!!

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  • Cezdiamond
    Cezdiamond Posts: 6,498 Community Manager
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    Hi Chachi-  Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen.

    As soon as you get back to me we can get this sorted :-)

    Have a lovely week! 

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