When are you going to fix Candy Crush on laptop Facebook use?

Pnut-3

It loads to 69% & stops. It does fine on tablet & Iphone. Have tried Chrome & Firefox. Have cleared cache also.

Wunderbaum

Hi Pnut!

I suggest you try the following steps:

1) Try a force refresh of the page - hold down CTRL and press F5 to refresh the page.

2) Try emptying the browser cache - please see this page: http://www.refreshyourcache.com/ 

3) Try the game in another browser - for instance Google Chrome or Firefox

4) Make sure you have other tabs closed

5) Try disabling any plugins and extensions in your browser

6) Check if your Antivirus and/or Firewall settings is affecting the game

Also I suggest you try the game on King.com. Please follow this step by step instruction on how to sync your game progress between Facebook and King.com:

1) Go to King.com and login, then click on settings (cog wheel, top right corner of screen)

2) Choose Account

3) Enter your password

4) Click on Synchronizing/ Connect to Facebook

5) Click on the two arrows to initiate the sync

You can aloso see the steps here: https://care.king.com/en/candy-crush-saga/how-can-i-transfer-my-progress-from-facebook-to-the-king-website 

Once done your progress is synchronized and you should now be able to play and progress without any issues.

Cheers 

Pnut-3

I have cleared the cache, tried Firefox, Internet Explorer, Google Chrome. checked the firewall/antivirus settings. This just happened overnight one night. I can synchronize with facebook, but my friends on facebook cannot receive any lives or anything from me!!!!! This is extremely annoying! I do not know their email addresses and I AM NOT going to be asking everyone that I am friends with to give me their email address!