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Game won't download on iPad Pro

Mamala
Mamala Posts: 6

Level 2
in Support

Candy Crush won't download on iPad Pro. It always goes back to the home screen. It is okay on my iPad Air and iPhone 6s Plus. Anyone else have this problem?

Best Answer

  • Cezdiamond
    Cezdiamond Posts: 6,497
    Answer ✓

    Hi Mamala- If you have your progress saved to Facebook then you can log in again and your progress will be there. However free Boosters and items are saved directly to your device (Boosters are not transferable between devices) this means that uninstalling the game will cause you to lose your boosters. If these items are bought they create a transaction on our servers and can be restored after re-installation.

    Hope this helps :-)

Answers

  • Cezdiamond
    Cezdiamond Posts: 6,497

    Hi Mamala- Thanks for posting on King Care. Welcome to the community. I am sorry that you have been experiencing a problem installing Candy Crush Saga. Please could you let me know a little more information? 

    - Are you able to install other apps? 

    - Do you have the latest iOS update? 

    - Is there an error message?

    Thanks!

  • Mamala
    Mamala Posts: 6

    Level 2

    Hi Cezdiamond. I am actually on Level 2511 so I have been playing it for a long time. I am up to date on the iOS on all my devices. I have been playing it mainly on my iPad Pro but all of a sudden it quit loading on that device so I play it on my iPhone 6s Plus and my iPad Air. It starts to download and then goes to the home page. I don't want to delete the game because I will lose all of my boosters and massive lives that I've accumulated. Candy Crush is the only problem app on my iPad Pro. 

  • Cezdiamond
    Cezdiamond Posts: 6,497

    Hi Cezdiamond. I am actually on Level 2511 so I have been playing it for a long time. I am up to date on the iOS on all my devices. I have been playing it mainly on my iPad Pro but all of a sudden it quit loading on that device so I play it on my iPhone 6s Plus and my iPad Air. It starts to download and then goes to the home page. I don't want to delete the game because I will lose all of my boosters and massive lives that I've accumulated. Candy Crush is the only problem app on my iPad Pro. 

    Thanks for letting us know, we do not have any other reports of players having this problem at the moment. I will escalate this for you, thanks again.
  • Mamala
    Mamala Posts: 6

    Level 2

    Hi Cezdiamond. Is there some way that King can save and return all of my boosters and lives to me if I have to delete the game and download again just to be able to play it again on my iPad Pro?

  • Cezdiamond
    Cezdiamond Posts: 6,497
    Answer ✓

    Hi Mamala- If you have your progress saved to Facebook then you can log in again and your progress will be there. However free Boosters and items are saved directly to your device (Boosters are not transferable between devices) this means that uninstalling the game will cause you to lose your boosters. If these items are bought they create a transaction on our servers and can be restored after re-installation.

    Hope this helps :-)

  • Cezdiamond
    Cezdiamond Posts: 6,497

    Hi Mamala- I will send you a message so that we can check your account :-) 

  • Cezdiamond
    Cezdiamond Posts: 6,497

    Hi Cezdiamond. Is there some way that King can save and return all of my boosters and lives to me if I have to delete the game and download again just to be able to play it again on my iPad Pro?

    Hi Mamala- I will send you a message so that we can check your account :-)
  • Mamala
    Mamala Posts: 6

    Level 2

    Hi Mamala- I will send you a message so that we can check your account :-) 

    Hi Cezdiamond. I haven't seen a message.

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