Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.
I lost levels after being prompted to connect to facebook and hav ebeen waiting for over a week for someone to help me - how can I get an answer?
I find using the Contact us icon right at the bottom of the page in Support usually gets you a personal reply.
I also had this problem if anyone could help that would be great
Had the same problem, lost over 1000 levels. How do I get them back?
Hi Everyone- I hope that you have now received your messages :-)
We hope to get you all back on track as soon as possible!
Hi Issy,
I have just send you a message so I can look into the issue.
Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.
@Sarah_Panamera - I have also send you a message for some hours ago :-)
Kind regards,
- Mark, Team King Care
Hi there- I can see that one of our moderators has sent you a message, if you cannot see this private message, please let me know :- )
cezdiamond - I dont have anything in my inbox. Please help return my levels and my boosters - I am so frustrated. I was also just forced to sign in via facebook although I really didnt want to but could not sign in any other way
I am having the same problem! I was asked to sign in and when I did I lost all my progress please help!!
New here? Sign in or create an account to join the fun.
Come recuperare i miei progressi
It's been over a month since I bought a single in purchase and since then I have not received any ads with free lives. Ive been stuck on one level for weeks. Kind of takes the fun out it. Will they come back?
Why does I can not have extra move after watch ADs now ?
The game Candy Crush is no longer playable. The "half/half spinach" commercial keeps crashing, and all you get is this ad. No more extra moves, boosters, or levels. Why isn't anything being done about this? By you guys? You can't remove it yourself.
I used to be able to play candy crush on my laptop by going in through Facebook. Now it takes me to a website and I can't figure out how to play except on my phone or iPad on the app. Can someone tell me if it is possible to play on my laptop or desktop?
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
