Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

I was on in the 800's and ever since I upgraded my phone it changed me back to level 1. I do not wa.

Brooke_Richards_

yesterday I went and upgraded my phone to the iPhone 6s Plus. When I switched everything over it started my levels over in candy crush. I noticed that when I go to connect to FB it connects to an old FB account and not the one that I have used for years. I do not want to have to start over. I spend a lot of money on this game and would love to continue to play on the level I last played!

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Hello Brooke,

Thank you for contacting King Care! Have you tried logging out of the old facebook account and force logging into the one you had hooked up to Candy crush?

Let me know, I'll try to help more if that doesn't work!

Jilly

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Accepted answers

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Hello Brooke,

Thank you for contacting King Care! Have you tried logging out of the old facebook account and force logging into the one you had hooked up to Candy crush?

Let me know, I'll try to help more if that doesn't work!

Jilly

App store
My app store won't open
I want ads and gifts in my game
Can you please send some ads and gifts in my game
Retrieve my current level
I have lost my current level it has gone back to level 1 Please help me retrieve my current level
Games
Where are the games listed?
Mere game me extra moves nhi aate
Aysa ku

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Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
❓ Having issues and need help with your Candy Crush Saga? Start Here 😉
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…