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How do I restore my Candy Crush progress
Michael_Ricke
Posts: 1
Level 1
in Support
I broke my screen and had to get a new phone. When I loaded CC on my new phone, I lost all of my progress. I didn't save to Facebook and it didn't recognize any of my emails when I tried to log in. I did purchase gold bars and other things when I played. Any chance I can restore my progress?
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Answers
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Hi Michael,
I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.
Kind regards,
- Mark, Team King Care
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