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I won 1st place June 2nd between 2 players on candy crush saga and never got the prize

stefani
stefani Posts: 5

Level 1

On June 2nd I did a  tournament  between 2 players, and I won 1st place  but received no prize. Not getting prizes in winning tournaments happened twice before for 1st place. hope I can get rewarded.

Best Answer

  • Cezdiamond
    Cezdiamond Posts: 6,497
    Answer ✓

    Hi Stefani- Thanks for posting on King Care. I am really sorry that you have not received your rewards. I can understand your disappointment. 

    Let's make things right again :-)  I will send you a private message so that I can check your account, please click on the envelope icon in the top right hand corner of your screen.

    As soon as you get back to me we can get this sorted. 

    Have a Candy Crushing week!

Answers

  • Cezdiamond
    Cezdiamond Posts: 6,497
    Answer ✓

    Hi Stefani- Thanks for posting on King Care. I am really sorry that you have not received your rewards. I can understand your disappointment. 

    Let's make things right again :-)  I will send you a private message so that I can check your account, please click on the envelope icon in the top right hand corner of your screen.

    As soon as you get back to me we can get this sorted. 

    Have a Candy Crushing week!

  • stefani
    stefani Posts: 5

    Level 1

    Thank you so much for solving my problem. Incidentally today I'm again leading a contest against Carole which will end in 3 hours. Hope I will be able to get my prize. If not I will contact you again. Thanks again.

  • stefani
    stefani Posts: 5

    Level 1

    Cezdiamond, I stayed up to claim today's contest  with Carole, again the screen came to claim gift, I  pressed and the prize was not awarded. Could you please check and get back to me tomorrow please. Thanks Stefai

  • Cezdiamond
    Cezdiamond Posts: 6,497

    Please check your account now :-) 

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