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Levels lost with new phone

melchad
melchad Posts: 1

Level 1
in Support

I had to restore my phone as the back up was corrupt. When I opened Candy Crush and Jelly I had lost all my levels but Soda has restored fine. All were logged in with Kingdom, I have never logged in with Facebook.

Answers

  • Tony_Mc
    Tony_Mc Posts: 4,138

    Hi Melchad,

    Thank you for posting this here on King Care.

    I´m sorry you lost your progress in both Candy Crush Saga & Candy Crush Jelly Saga.

    I have sent you a private message regarding your account. You should be able to see it in your inbox here on King Care.

    Kindest regards,

    Tony - King Care Team

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