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I upgraded to the iPhone 7 and lost my levels even though I am connected to Facebook.

Lori_Jannel
Lori_Jannel Posts: 1

Level 1
in Support

I upgraded to the iPhone 7 and lost all my levels. I'm connected thru Facebook. I was on level 1006! Please help

Answers

  • Johnny_Ryall
    Johnny_Ryall Posts: 3,725
    edited June 2017

    Hello,

    Thank you for your post.

    I have checked your game account and your game progress is saved and it is still available. You only need to go into the app and reconnect to the relevant Facebook/Kingdom account and your progress will return.

    To reconnect with Facebook please make sure first that you are logged in to the right account within the Facebook app/browser. Then on the home screen for Candy Crush. Tap to connect.

    To reconnect to Kingdom. Go to the game settings (bottom left) and tap the orange Kingdom icon. Here you can input your credentials.

    I hope this information helps.

    Kind regards,

    Johnny

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