Bought a bundle, didn't receive items

Nichola_Price

I bought the Seasonal Sales Package 20x + Bonus Items bundle. I received the gold bars but none of the other items. Please advise/fix. Thank you.

Johnny_Ryall

Hello.

Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this.

Kind regards,

Johnny

Jen_Shattuck

I bought a beginners bundle and only received the gold, but not boosters that were supposed to be included. 

katie1301

I just paid 9.99 for a bundle and only received the 50 gold and full lives no boosters!! 

vsbaxter88

I paid 19:99 for a bundle but only got the coins!! It’s on my Facebook account which has the email address victoria_baxter@hotmail.co.uk 

Sukanta_Biswas

hello @vsbaxter88

please check here about your problem.
https://community.king.com/en/candy-crush-saga/discussion/246195/did-something-go-wrong-with-your-purchase
have a good day 

firebombmarkus

Hi @katie1301 @vsbaxter88 and welcome to our adorable Community 😊 I am sorry this happened to you. Please follow the link below and you will see several options what to do when your purchase goes wrong, including the refund option. I hope this will help you. Have a wonderful day 🤗

https://community.king.com/en/bubble-witch-saga/discussion/246225/something-went-wrong-with-your-purchase

sjewell

I bought the 5.99 bundle, I got the email confirmation and it was taken out of my bank account, but it did not actually show up on my game. Is there a way to be refunded or even better, get the bundle without paying again? 

firebombmarkus

Hi @sjewell and welcome to our adorable Community 😊 I am so sorry this has happened to you and I completely understand the way you feel. We don't solve these issues here in the Community, hence I will ask you kindly to click on the Contact Us link at the bottom of the page. If your browser is in the English or Spanish language you will be redirected to a bot to help you with your issue.

If your browser is in any other language, you will have a support form to fill in and contact the team. If so, fill in all the blank spaces and make sure you are choosing the correct topic (Problems with purchases) and subtopic (Purchased items not received). Once you fill it in, you will receive an automated email message. You need to reply to that message and explain your issue. If you don't reply to it, they won't reach you at all.

Please let me know if you need assistance with any of these. Thank you for your understanding. Have a wonderful day 🤗