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I have had to reset my iPad and have gone back to level 1 but on my phone I'm still 488
Tina_Carter
Posts: 5
Level 2
in Support
I have reset my iPad and gone back to level 1 on my phone I'm still on level 488 I have tried logging in through king.com but it still won't restore my levels
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Answers
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Hello Tina,
I can restore your game if you create a new account but other than this option, you will need to remember how you saved your game previously, and reconnect to this account.
Let me know how you wish to proceed.
Thanks,
Johnny
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Hi Johnny, how do I do this ?, I much prefer to play on my iPad
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How did you save your game on your phone? Did you have a Facebook or Kingdom account?
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Facebook
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Hi johnny all has gone quiet from you are you still helping me ?
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Hello Tina,
Were you able to reconnect to your Facebook account, this would return your game to how it was before the reset.
Johnny
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No unable to
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Hello.
Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this.
Kind regards,
Johnny
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