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Level 1760 completed, will not move on, on PC

Mags-3
Mags-3 Posts: 12

Level 1
in Support

Level 1760 completed game will not move on to next level, never had a problem before the PC version was updated

«1

Answers

  • Johnny_Ryall
    Johnny_Ryall Posts: 3,725

    Hello Mags,

    Could you please let me know if you have been able to progress as your account now shows you at level 1755.

    Thanks,

    Johnny

  • Mags-3
    Mags-3 Posts: 12

    Level 1

    No, the game went back to the original version and put me back to level 1753, completed a couple of levels and then the game went to the new version, completed to level 1760 AGAIN and now it is stuck, will not move on AGAIN

  • Johnny_Ryall
    Johnny_Ryall Posts: 3,725

    What browser are you using? Can you please go here and let me know what score you get.

    https://html5test.com/

  • Mags-3
    Mags-3 Posts: 12

    Level 1

    Google Chrome score 518

  • Johnny_Ryall
    Johnny_Ryall Posts: 3,725

    Thank you, if you click on the roadblock, does it give you the option to ask friends, use gold bars etc? Let me know.

  • Mags-3
    Mags-3 Posts: 12

    Level 1

    No it doesn't give me any options, it's just stuck 

  • Johnny_Ryall
    Johnny_Ryall Posts: 3,725

    Hello.

    Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this.

    Kind regards,

    Johnny

  • Mags-3
    Mags-3 Posts: 12

    Level 1

    No message received 

  • Mags-3
    Mags-3 Posts: 12

    Level 1

    Still no message in the King Care inbox :(

  • Mags-3
    Mags-3 Posts: 12

    Level 1

    Johnny, l have not received a message in my King Care inbox, please resend

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