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New device
SmithBrosMama
Posts: 1
Level 1
in Support
I had to replace my iPhone after I accidentally put it in the washing machine. I have my restored level progress from connecting to Facebook but seemed to have lost all my boosters and gold bars. Any chance there is a way to restore these? I had quite a few boosters stored up to use for the harder levels. Any help would be greatly appreciated... thank you!
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Answers
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Hi SmithBrosMama,
Thank you for contacting King Care! I'm sorry to hear you lost all of your boosters and lives! Unfortunately boosters and lives are stored locally, therefore, on a new device, they will not be transferred over. The only thing that stays intact are your gold bars and progress. You can read more about it here: https://care.king.com/en/candy-crush-saga/lost-all-my-collected-rewards-after-switching-to-a-new-phone
Hope this helps!
Jilly
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