New device

SmithBrosMama

I had to replace my iPhone after I accidentally put it in the washing machine. I have my restored level progress from connecting to Facebook but seemed to have lost all my boosters and gold bars. Any chance there is a way to restore these? I had quite a few boosters stored up to use for the harder levels. Any help would be greatly appreciated... thank you!

JillyJill

Hi SmithBrosMama,

Thank you for contacting King Care! I'm sorry to hear you lost all of your boosters and lives! Unfortunately boosters and lives are stored locally, therefore, on a new device, they will not be transferred over.  The only thing that stays intact are your gold bars and progress.  You can read more about it here: https://care.king.com/en/candy-crush-saga/lost-all-my-collected-rewards-after-switching-to-a-new-phone

Hope this helps! 

Jilly 

JillyJill

Hi SmithBrosMama,

Thank you for contacting King Care! I'm sorry to hear you lost all of your boosters and lives! Unfortunately boosters and lives are stored locally, therefore, on a new device, they will not be transferred over.  The only thing that stays intact are your gold bars and progress.  You can read more about it here: https://care.king.com/en/candy-crush-saga/lost-all-my-collected-rewards-after-switching-to-a-new-phone

Hope this helps! 

Jilly